Shipping Policy
Courier delivery across Malaysia and collection at Office Tower EkoCheras, Kuala Lumpur.
On this page
01Overview
We send orders by courier to addresses across Malaysia. You can also collect your order from our office at Office Tower EkoCheras, Kuala Lumpur.
02Dispatch & Delivery Times
We pack and dispatch orders within 1 to 2 working days of payment when items are in stock. Delivery normally takes 1 to 3 working days in Peninsular Malaysia and 3 to 7 working days in Sabah, Sarawak and Labuan after dispatch, and can take longer for remote areas and during public holidays. We send you the tracking number when the parcel leaves us.
03Packing
Bottles, tubes and jars are sealed, wrapped and packed upright where we can. Palettes, compacts and the mirror are cushioned so they don’t crack. Jewellery and hair accessories travel in their boxes. If a parcel arrives damaged or leaking, please follow the steps in our Refund Policy.
04Fragrance
Eau de parfum contains alcohol and is flammable. Some couriers limit how it can be sent, especially to Sabah, Sarawak and Labuan. If that affects your order, we will tell you before dispatch and offer another courier, collection or a refund for that item.
05Delivery Charges
The amount you pay at checkout is the item subtotal. Delivery charges depend on the size and weight of your order and the address, and are confirmed with you by email, phone or WhatsApp before dispatch. You can cancel at no cost if you do not want to go ahead at that point.
06Wholesale Orders
For salons, shops and resellers, we quote the order and its delivery together. Larger wholesale orders in the Klang Valley can be delivered on an agreed day.
07Self-Collection
You can collect your order from A-17-25, Level 17, Office Tower EkoCheras, Jalan Cheras, Taman Mutiara Barat, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, at no delivery charge. Choose “Collect” at checkout. We will message you when it is ready and agree a time with you. Please bring your order reference.
08Address & Failed Deliveries
Please give a full address, including unit number and postcode, and a phone number the courier can reach. If a parcel is returned to us because the address was incomplete or no one was available, we will contact you, and a second delivery may be charged.
09Questions
For delivery questions, contact rumi.beauty@outlook.com or +6017-210 4607 with your order reference.